Troubleshooting Fiber Internet

If you are ever having a problem getting connected to your internet service, please check the following before calling:

Check your connections:

Verify that the Ethernet cable is plugged into the Switch on one end and then the other to your PC or Wireless Router.

Note: A surge protector is highly suggested to protect your equipment from sudden power surges that could cause damage.

Note: A wireless router is only used if your computer(s) have a wireless card or if you have multiple computers using the same internet
service; computers are connected to a router either through individual wireless cards or through Ethernet cables.

Power cycle your Switch:

Unplug the power adapter from the Switch for 15-20 seconds and plug it back in.

Note: If you do not use a wireless router, skip the next steps.

Power cycle your router:

Unplug the power adapter from your Wireless Router for 15-20 seconds and plug it back in.

Bypass your router:

Plug the Ethernet cable directly into your computer from the Switch; don't use the router.

Note: If your service works after doing this, something is wrong with your router or your wireless internet card.

After trouble-shooting your service, you can call our Tech-Support line at 1-888-298-2149; they will ask you if you have gone through the trouble shooting steps and then try to help you as much as they can. If further assistance is needed they will escalate a trouble ticket to our LigTel crew and we will get the problem solved for you as soon as possible.